Please enter the information below as it appears on your initial order. Name: * Order Number: * Transaction ID: Email Address: * Phone Number: * Part Number of Troubled Part: * Please list all part numbers for items affected only Type of Component: DVR Card (PCI Style) Standalone DVR Complete DVR System Hidden Spy Camera Camera Cabling Don't forget to visit our Support Page to view many troubleshooting manuals we have assembled for your products. Type of Problem: Cameras don't show up on screen during LIVE Viewing, but show up in Archive Viewing (Playback Mode) Cameras don't show up on screen during LIVE and ARCHIVE Viewing Cameras show up, but aren't recording Camera(s) don't work on DVR or on a TV I don't know how to plug in my cables DVR Software does not start up I cannot connect to my system remotely Other (Please explain in detail below) Please type the details of the problem that is occuring below, When you finish click "Submit" to send IMPORTANT: Immediately after submitting this report, you will receive an Auto-Response E-mail If you do not see this e-mail in your Inbox, then check your Junkmail or SPAM boxes. If it is found in your Spam or junkmail filters, tell your email program that the email "Is not junkmail" or add "Support"@"Platinum-CCTV.com" and "Sales"@"Platinum-CCTV.com" to your contacts. If this step is not performed all future e-mails from our Service team will also be flagged into the junkmail box. One of our Service Technicians who is familiar with your difficulty will call or write you back shortly.
Don't forget to visit our Support Page to view many troubleshooting manuals we have assembled for your products.
IMPORTANT: Immediately after submitting this report, you will receive an Auto-Response E-mail If you do not see this e-mail in your Inbox, then check your Junkmail or SPAM boxes. If it is found in your Spam or junkmail filters, tell your email program that the email "Is not junkmail" or add "Support"@"Platinum-CCTV.com" and "Sales"@"Platinum-CCTV.com" to your contacts. If this step is not performed all future e-mails from our Service team will also be flagged into the junkmail box.
One of our Service Technicians who is familiar with your difficulty will call or write you back shortly.
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