Playback doesnt open sometime I have PV140PRO V3.312 Updated

I try to open the playback while recording and while not recording and it doesnt open up. When it manages to open up I cant see the recorded files and I have the path to C:/ drive .. Also when I open the Main server it says My computer/C/Programs Files/Security_server/storage main error .. the error states about runtime error. visual C++

Also is there a other way to find the recording when the main server is recording instead of using playback. In other words. I want to manually find the recording.

Platinum Support wrote Mrosa,    Did the problem start when you updated to V3.312?  Also, what version of Windows is running? Thank you Platinum CCTV Support http://Platinum-CCTV.com

The Problem started a few weeks ago, Im running xp on the cpu. whats the best way to delete All software including video drivers to re install the new version again.

mrosa wrote whats the best way to delete All software including video drivers to re install the new version again.

In order to remove the security eyes software completely, follow these steps:

1.  Go to Add/Remove programs in the Control Panel

2.  Uninstall the Security Net Server and Security Drivers

3.  After uninstallation is complete, Delete the following Files or Folders

   A.  Delete the C:\Program Files\Security Server and C:\Program Files\Security Driver folders
   B.  Delete 
         C:\Windows\System32\Drivers\PV878_A1.sys
         C:\Windows\System32\DrvCoIns.dll
         C:\Windows\System32\PVNSetup.des
         C:\Windows\System32\PVNSetup.exe
         C:\Windows\INF\oem*.inf (May be several)
         C:\Windows\INF\oem*.pnf (May be several)

After this is complete, then reboot the computer and install the new driver and software versions.

Thank you
Platinum CCTV Surveillance Solutions
http://Platinum-CCTV.com