Robinsonmills,

    Not all new versions of the software are compatible with the older cards, so simply providing a download could cause more damage.  If the system WAS working with the remote client software before, than the software should be fine.  Usually this signifies one of several possible changes to the network topography, such as an External IP address that has changed, and Internal IP Address that has changed, a Software Firewall that has been enabled on the Server or Client PC, or a change to the settings of the Router (sometimes brought on by a power outage).  Lastly, the Server PC might not have the "Monitor" enabled, which means that the network services are not active.

    Please respond to the email we just sent you with the IP Address of the server, so that we can run a brief port scan to see what we can find to get to the root of the problem.

Thank you
Platinum CCTV Support
http://Platinum-CCTV.com

Robinsonmills,

   The problem is not with the version of the software, as that version is the newest version and should work fine.

However, after a scan of the external IP address that you provided, we found that ports 80 and 7000 are NOT OPEN to the outside. 

Possible Causes:
1.  The "Start Monitor" is not enabled on the Security Eyes System
2.  The "TCP Server" or "Web Cam Server" are not enabled in the "Start Set" of the main system settings
3.  The Internal IP Address of the PC has been changed (which will change the port forwarding in the router)
4.  The Router is no longer forwarding the ports to the PC
5.  Someone has enabled a Software Firewall on the PC.

One of the above problems is blocking access from the outside of your network. After you fix these issues, you should once again be able to connect from the outside.

Thank you
Platinum Support
http://Platinum-CCTV.com