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Please try again. I had to reset the computer because it kept shutting down. Maybe that was the problem. Part of my confusion is that I can log in from work using the client software but not by typing in the IP address.
We are able to connect in now and view the cameras without a problem.
Try it again from your work...and let us know and we will test simultaneously from here. Their may be something blocking access from your work PC.
Thank you Platinum Support http://Platinum-CCTV.com
I've checked with the IT department at work and have been assured there is nothing blocking my access. I still don't understand why I can access any other site except this one. I also don't understand why I can access my cameras with the client software but not by simply typing in the address. The next time you are able to log into my system, send me a little note & tell me what you saw.
Ray,
Currently we are NOT able to connect to the address that you provided. Do you have anyone on-location with the server so that we can determine if the server is running and that the internet connection is up?
Thank you Platinum CCTV Support http://Platinum-CCTV.com