Auto Repair Security Camera Systems
The auto repair industry in general have taken blows in trust due to a number of bad auto repair shops who have taken advantage of customers. All of this bad publicity can make it difficult to get clients to trust your facility, because their first assumption is that they will be ripped off. However, just because of the negative publicity on the industry, this does not change the number of vehicles that genuinely need repair. So how does a customer find a facility to entrust with their valuable vehicle? Usually word of mouth is the advertisement of choice for most of the industry. Generating word of mouth traffic can be very difficult, because if a customer has a good experience, this is what they expected so they generally do not tell many people unless it comes up in conversation. However, if they have a bad experience, they tell everyone they know about how not to trust you. So to generate positive word of mouth advertising, you would need to be able to provide an experience that is noteworthy enough for them to want to tell everyone they know about the experience. This is where your security camera system can help.
Added Benefits of an Auto Shop Security Camera System
Protecting the facility
The obvious benefit of security cameras in your autor repair shop are to help protect your facility from theft and vandalism. These systems can be set to monitor the inside and outside of your auto shop, providing deterrance for thieves who look to possess some of the thousands of dollars of tools and equipment that are regularly stored inside the facility. These cameras can also help to protect against theft of services from customers, who might try to pick up their vehicles without making payment for the services they received.
Protect your Auto Shop from Fraudulent Lawsuits
Customers get very accustomed to their vehicles, and very rarely do they carefully inspect the body of their car. However, when they have left the vehicle in your care for a day, week or longer, the first thing they will do is to carefully inspect the body for damage. Often, they place blame on the auto repair facility for damage that may have occurred weeks earlier at a different facility, parking lot, etc. and have not noticed until now. This unfortunate occurance leaves the customer believing that your facility is responsible for the damage, and can cost the repair facility great amounts of money either in unneccessary repairs to the customers' vehicles that were not caused by the shop, or additional insurance premiums from the added claims against your insurance. Quality Security cameras can be set up, to provide permanent record of the vehicle as it comes into the parking lot, into the shop and out again, providing a full accounting of everything that has occurred with that vehicle while it is on your property. Now, when a customer finds damage on their vehicle, it can be easily compared with the video footage, and the customer can be shown the damage as the vehicle entered the lot initially. This will help reduce the auto shop's financial liability, and the customers will be able to understand and see with their own eyes that you did not commit the damage to the vehicle.
Create a Memorable Customer Experience and Find More Customers
Like we stated earlier, and you already know: Customers have a hard time trusting facilities, and word of mouth advertising can be very slow unless you can provide an extraordinary experience for your customers. One way to solve both problems with one solution, is to provide auto shop security cameras with multi-user remote access capabilities, that will allow customers to see exactly what is happening with their vehicle after they have dropped it off at your auto shop. Systems like our Alnet 
Systems PC-Based DVR recorder, allow you to set up user accounts with access to specific cameras. This can be used to allow you customers to login and view the cameras on the web using a Laptop, PC or even from a PDA Phone or Windows Mobile Smartphone. This level of transparency in the operation of your auto-shop premotes swift trust, a higher level of satisfaction and an experience that they will be likely to tell ALL of their friends and family about. When searching for the competitive edge in the Auto Repair industry, our Security Cameras can help you reach that new level of satisfaction and increased referral business.
Automotive Security Cameras, the Larger Picture
Securing your auto repair facility with security cameras can provide many benefits. These benefits include improved security and evidence when something occurs, being able to hold technicians accountable for their performance, help the shop to avoid fraudulent lawsuits, reduce insurance rates. But most of all, a quality Security Camera system should help you to generate additional customers and improved customer satisfaction index results by providing value-added benefits of being able to watch their vehicle remotely over the internet. Many of our auto repair center customers are already benefiting from increased sales through the innovative use of Security Cameras.